Last Updated: January 2026

Egypt Golden Gate maintains a structured refund framework to ensure fairness, consistency, and transparency while balancing operational realities.

1. General Refund Principles

Refund eligibility varies depending on service type, supplier conditions, and cancellation timing. All refund decisions follow documented internal procedures to ensure consistency.

2. Customer-Initiated Cancellations

• Early cancellations may qualify for partial or full refunds after deducting administrative or supplier fees.

• Late cancellations may result in reduced or zero refunds due to prepaid supplier commitments.

• No-shows are generally non-refundable.

3. Company-Initiated Cancellations

If Egypt Golden Gate cancels a service for operational, safety, or force majeure reasons, clients will be offered one of the following:

• Full monetary refund

• Rescheduling

• Alternative service of equivalent value

4. Non-Refundable Scenarios

Refunds will not be issued for:

• Failure to meet participation requirements

• Late arrival at pickup points

• Voluntary withdrawal after service commencement

• Denied participation due to health or safety restrictions

5. Refund Processing Timeframes

Approved refunds are processed through the original payment method. Processing times depend on banks or payment providers and may take several business days.

6. Review and Escalation

Refund disputes must be submitted in writing. All cases are reviewed objectively based on documented evidence and service records.